Who we work with
The testing is identical. What differs is who you answer to, how the decision gets approved, and what counts as a bad outcome. Find the one that describes your situation.
Volunteer boards, self-managed associations, and the managing agents who answer to them
That somewhere in the community there is an assembly nobody has tested since the developer turned the place over, and it surfaces as a letter from the water provider addressed to the association.
What to sendSend us the community name and roughly how many addresses and amenities are involved. A device count is welcome but not needed — establishing it is part of the work.
Residential and commercial managers running portfolios across multiple owners and multiple water providers
Not the testing. It is a notice reaching the owner before it reaches you — which turns a routine compliance item into a question about how the property is being managed.
What to sendSend a property list or a spreadsheet — addresses alone are enough to start. Device counts, due dates and past reports help if you have them, and their absence is the normal starting point.
Medical and dental premises, restaurants and food service, retail, offices, industrial and process facilities
Water off during business hours. For a dental practice, a restaurant kitchen or a production line, an unannounced interruption costs more than the test does.
What to sendTell us the facility type and whether there are hours the water genuinely cannot be interrupted. If you have a site plan or a previous report, that shortens the first visit considerably.
Contractors who install or repair assemblies and need them tested and filed
A finished install sitting waiting on a test, with the customer asking you when they can use their system.
What to sendSend the address, the assembly size and type, the provider if you know it, and the date you need it closed out by. The deadline is the part that matters most — it tells us straight away whether we are the right call for that job.
One assembly, usually on irrigation, usually because a letter arrived
That this is complicated, expensive, or the beginning of somebody selling you a new system.
What to sendA photo of the device and your address is enough. If you have the letter that prompted the call, that usually names the provider and the deadline — and the deadline is what tells us whether the next scheduled trip gets you there in time.
Common to all of them
Five minutes on an outside assembly, about fifteen on one indoors. That is the part everybody pictures when they think about backflow testing, and it is the part that matters least to how this actually goes.
What takes the time is everything around it: knowing which of several water systems governs a given address, what form that system accepts, where it goes, what deadline applies, and whether the report was received and matched to the right assembly. Get any of that wrong and the test happened but the compliance did not.
That is the work. Whichever of the five you are, it is the same underlying job — it just shows up in your life differently.
How scheduling works
Work is grouped into planned service trips through the region rather than sold as on-demand availability. Nearby properties go on the same run, and that routing is what keeps the pricing where it is.
Which means the honest answer to how soon depends on how much is in one place. A portfolio with enough assemblies to fill a day justifies its own trip, and those can be turned around quickly when a deadline calls for it — ask, and we will tell you straight away whether yours is one. A single assembly on a single property does not justify the drive on its own, so it goes on the next trip already heading that way.
Neither of those is a brush-off, and we would rather say it up front than have you find out when you need us. You get a date at the time you book, and if your deadline is tighter than we can reach, we will tell you that too so you can call someone who can.
One thing that is never a scheduling question: if water is running and needs to stop, that is a repair, and a repair is a different job from a test — whatever the size of the account. Hammerhead tests assemblies and files the reports. We do not take repair work, and no amount of volume changes that.
Tell us the situation and we will tell you what applies. The first conversation is establishing what is on the property and who governs it — that happens before anything is scheduled or quoted.
Scheduling hasn’t opened yet. Sending an inquiry puts you on the testing list; it doesn’t book an appointment. We’ll follow up by email.
